12 questions you should be prepared to answer in a crisis
You and your company are thrust into the spotlight because something bad has happened. News of scandal, fraud, untimely death(s), environmental damage, equipment failure and so on. While the types of issues or crises that can hit your company are many and are often unknown, what is certain is that when something does happen, the media will call. And when they do, you need to be ready. Media can be your ally in a crisis. They are one of the best ways for you to get your side of the story out to customers, employees, shareholders and other stakeholders, especially […]
What The King can teach you about your next speech
The movie The King’s Speech was about King George VI’s inability to speak publicly and has fostered considerable and much needed attention on stuttering and stammering. But The King’s Speech was also about the King’s actual speech – a significant 3-minute radio address to the entire British Empire at the start of WWII. A huge feat for a newly ascended King with debilitating stutter. While the movie touched me on so many levels (so worthy of Best Picture and Best Actor for Colin Firth for his amazing turn as the King), it was an entertaining reminder of the importance of […]
What makes a city great?
For years, there has been much debate in Edmonton about how we make our city well-known and world class. Better slogans, new tag lines, shiny new arenas and buildings, and hosting international events are what many think will make this city better in the eyes of those who don’t live here (and, in the eyes of those who do). It was refreshing to see this ad, run during Super Bowl 2011, that was technically about a vehicle but was really a candid take on the perceptions of the city of Detroit. Now I haven’t been to Detroit, I have only seen […]